BRANCH MANAGER – ELDORET AND THIKA BRANCH

The Kenya Institute of Management (KIM) is the hub of management and leadership excellence providing the highest quality professional and institutional development programs for greater growth and expanded opportunities. Our mission is to steer and champion excellence, integrity and competitiveness in individuals and organizations.

The Institute hereby seeks to recruit results-oriented and self-driven experienced professional to join our team for the position below:

 BRANCH MANAGER – ELDORET AND THIKA BRANCH

The jobholder is responsible for overseeing the overall running and operations of the branch, market the Institutes’ product and services, provide all the institute service to the Member and clients and supervise staff and faculty at the branch.

 KEY RESPONSIBILITIES

1.Oversee delivery of quality services at the branch in line with the Institute standards, policies, procedures and processes.

2.Allocate work and supervise staff and lecturers to ensure smooth operations and service delivery of the branch.

3.Steer marketing and supervise marketing initiatives of the branch to be able to market KIMs products such as Membership, KIMSOM products and Business solution services.

4.Communicate customer needs to the relevant department within the institute.

5.Custodian of branch resources and ensure that they are properly utilized.

6.Prepare periodical reports on branch progress such as revenue collection, students’ number, Marketing activities and membership.

7.Represent the senior management at the branch through communicate decisions made and institute policies at the branch level.

8.Approve imprest for the branch operations and photocopy services.

9.Responsible for student welfare to ensure customer satisfaction and nature their talents. Chair the students’ welfare committee.

10.Oversee the Institute’s exams process in branch to ensure timeliness and integrity of the process.

11.Responsible to oversee admission, progression and retention of students to all KIMs programs.

12.Ensure timely renewal and acquisition of branch licenses and permits.

13.Ensure timely payment of branch bills such as water bill.

14.Responsible for final decision making at the branch level and escalate any issue beyond the jurisdiction.

 KEY PERFORMANCE INDICATORS

a)Revenue Generations

b)Number of Student admitted

c)Exams performance

d)Level of Staff retention

e)Number of Students Complaints and Compliments

f)Quality of services

g)Compliance

h)Level of inquiries and conversions

i)Students’ progression and retention

j)Cost Management

 KEY SKILLS AND COMPETENCIES

Technical

a)People Management

b)Knowledge on Enterprise Resource Planning

c)Knowledge on Research and Projects

d)Record Keeping

e)Report writing

f)Marketing skills

g)Public Relations

h)Basic Accounting skills

i)Human Resource Policies

j)Computer Literacy

k)Budgeting

 KNOWLEDGE AND EXPERIENCE REQUIRED:

a)Master’s in Business Administration

b)Membership to relevant bodies such as IHRM, ICPAK.

c)Six (6) years of relevant work experience, with 1 year in teaching and 5 years in management.

Interested candidates are advised to use link below to apply:

https://forms.gle/hw1Vzdb86p3GHz1d8 to reach us by 29th February, 2024.

NB: Late applications will not be considered. Only shortlisted candidates will be contacted. KIM is an equal opportunity employer.