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<p><span style="color:rgb(34,34,34);">Administrative professionals have a unique role in the everyday operations of a company. As an administrator, others will look to you for support. To be successful as an administrative professional you don’t just need excellent management skills for handling multiple tasks and meeting deadlines, but the subtler arts of leadership.</span></p><span style="color:rgb(34,34,34);"><br></span><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><strong><span style="font-size:12pt;">Learning Specific Objectives:</span></strong></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;">By the end of this training course participants will be able to:</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Understand how your role as Executive Secretary, PA, Administrator or Office Manager contributes to organizational success</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Build an effective work team</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Plan and coordinate workflow and productivity</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Become a change champion and manage change effectively</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Interact with people in ways which reinforce positive working relationships</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Manage personal emotions and stress</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Manage conflict, difficult situations and people, with ease</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Deliver presentations to small groups with maximum effect</span></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;font-family:Symbol;">·<span style="font-size:7pt;"> </span></span><span style="font-size:12pt;">Recruit, select and induct new staff who will work effectively with your team</span></p>

16

Sep

Training ADVANCED PA & EXECUTIVE ASSISTANTS PROTOCOL & ETIQUETTE COURSE join on youtube

Mombasa 14:38 PM

<p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><strong><span style="font-size:11.5pt;">COURSE OVERVIEW</span></strong></p><p style="text-align:justify;font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;">Evolution in business has made customer service skills a leading differentiator as the lifestyle of people keeps changing and customers are looking for that extra and comfort. Earlier, we had customers being satisfied and content with the product, however today they want to look at the appeal, the style, the mannerisms, and the extra that they can get. It is the “Service” that acts as the differentiator here.</span></p><p style="text-align:justify;font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;">Customer service is about having the basic fundamentals of respect, listening, genuine interest, empathy, and showing sincere appreciation. It is the right moment to take the skills to the next level and cultivate our personality where you can convert your customers and keep them in the business.</span></p><p style="text-align:justify;font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;">Imagine, how would it be, when a customer is your customer for life and says that he would purchase the product or service only from you? Would it be absolutely fantastic? This program will make you do just that. It is about developing your relationship with the customer and going the extra mile.</span></p><p style="text-align:justify;font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;">This KIM training course will empower you with the opportunity to develop and enhance the customer service skills of going the extra mile which is critical for the customer in today’s times.</span></p><span style="font-size:11.5pt;"> </span><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><strong><span style="font-size:11.5pt;">Course Objectives</span></strong></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;">This program equips you to work on your skill to listen to the customer’s needs, what they require and how to address their pain areas and thereby increase the customer satisfaction index. This program is up-skilling yourself and going that extra mile to work with the customer.</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;">Upon completing this Customer Service Training Program successfully, participants will be able to:</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Be equipped to understand the customer using a customer-focused approach</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Recognize the importance of customer service and the values required for it</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Be a proactive listener, apply the listening skills and empathize with the customer</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Interact with the customer using effective communication skills</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Ask questions using the Questioning Model</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Understand the customer expectations and work towards exceeding them</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Work on their body language and gestures in order to showcase a professional approach</span></p><span style="font-size:11.5pt;"> </span><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><strong><span style="font-size:11.5pt;">Who Should Attend?</span></strong></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">This Customer Service Training Program would be suitable for anyone who is interacting with the customer and wants to cause their business to be known for excellent service.</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">If you are interacting with a customer, these skills are a must in today’s times. If you’re an employee or a business owner, this program is for you. Because this program is designed for building a relationship with the customer, building your credibility and gaining their trust.</span></p><span style="font-size:11.5pt;"> </span><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><strong><span style="font-size:11.5pt;">Organizational Benefits</span></strong></p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span>Organizations wanting to make their customers feel special and important should look at nominating their employees for this program.</p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span>Companies who nominate their employees to participate in this Customer Service Program can benefit in the following ways:</p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span>Gain higher customer satisfaction from their consumer/end-user</p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span>Have their employees work on their interpersonal skills</p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span>Employees will focus on a more professional approach to interact with the customer</p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span>Reduction in complaints from the customer</p><p style="color:rgb(34,34,34);font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span>The organization will be known for going the extra mile to support the customer</p><span style="font-size:11.5pt;"> </span><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><strong><span style="font-size:11.5pt;">Personal Benefits</span></strong></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">An individual can benefit from this program in various ways only out of their willingness and participation.</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Individuals who participate in this Customer Service Training Program can gain from it in the following ways:</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Understand how to interact with the customer and make them feel important</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Gain a clear understanding of self-awareness of our personality and the customer’s personality and how we can adapt to serve better</span></p><p style="font-size:12pt;font-family:'Times New Roman', serif;color:#000000;"><span style="font-size:11.5pt;font-family:Symbol;">·<span style="font-size:7pt;font-family:'Times New Roman';"> </span></span><span style="font-size:11.5pt;">Get a detailed understanding of communication skills, body language and listening skills to interact with the customer and retain them for life</span></p><p><span style="color:rgb(34,34,34);font-size:11.5pt;font-family:Calibri, sans-serif;">Have a reduction in the complaints from customers and focus on customer satisfaction </span></p>

23

Sep

Training CUSTOMER CARE AND COMMUNICATION SKILLS join on youtube

Mombasa 09:24 AM

<br><p style="color:rgb(34,34,34);text-align:justify;font-size:11pt;font-family:Calibri, sans-serif;"><strong><span style="font-size:12pt;">Introduction</span></strong></p><p style="color:rgb(34,34,34);text-align:justify;font-size:11pt;font-family:Calibri, sans-serif;"><span style="font-size:12pt;">In today's dynamic and rapidly evolving business landscape, effective communication lies at the heart of successful leadership and organizational excellence. The "PR & Strategic Communication Training Program" is designed to equip seasoned managers and executives with the advanced communication skills and strategies necessary to navigate complex challenges and drive organizational success. This comprehensive program explores the art and science of strategic communication, empowering participants to become adept communicators capable of fostering collaboration, inspiring change, and achieving strategic objectives.</span></p><p style="color:rgb(34,34,34);text-align:justify;font-size:11pt;font-family:Calibri, sans-serif;"><strong><span style="font-size:12pt;">Course Objectives:</span></strong></p><ol><li><span style="font-size:12pt;">Develop a deep understanding of strategic communication theories, models, and best practices.</span></li><li><span style="font-size:12pt;">Master the art of crafting clear, concise, and impactful messages for diverse audiences.</span></li><li><span style="font-size:12pt;">Acquire advanced skills in stakeholder analysis and engagement.</span></li><li><span style="font-size:12pt;">Learn to utilize evidence-based research techniques to inform communication strategies.</span></li><li><span style="font-size:12pt;">Develop the ability to align communication goals with broader organizational objectives.</span></li><li><span style="font-size:12pt;">Gain proficiency in crisis communication and reputation management.</span></li><li><span style="font-size:12pt;">Explore the role of digital and social media in modern strategic communication.</span></li></ol><p style="color:rgb(34,34,34);text-align:justify;font-size:11pt;font-family:Calibri, sans-serif;"><strong><span style="font-size:12pt;">Organization Benefits:</span></strong></p><ol><li><span style="font-size:12pt;">Enhanced Leadership: Managers and executives will be better equipped to lead and inspire their teams, fostering a culture of high-performance communication.</span></li><li><span style="font-size:12pt;">Improved Decision-Making: Informed and strategic communication leads to more effective decision-making at all levels of the organization.</span></li><li><span style="font-size:12pt;">Crisis Resilience: The organization will be better prepared to manage crises and protect its reputation through advanced crisis communication techniques.</span></li><li><span style="font-size:12pt;">Stakeholder Engagement: Strengthened relationships with stakeholders, including customers, employees, investors, and partners, will enhance collaboration and support.</span></li><li><span style="font-size:12pt;">Competitive Advantage: Effective communication can give the organization a competitive edge in a crowded marketplace.</span></li></ol><p><strong><span style="font-size:12pt;">Target Audience: </span></strong><span style="color:rgb(34,34,34);font-size:12pt;"> This program is tailored for senior and mid-level managers, executives, and leaders from diverse industries and sectors who are responsible for making critical decisions, leading teams, and driving organizational success. It is suitable for professionals seeking to enhance their strategic communication capabilities and maximize their impact on their organizations.</span></p><br><br>

07

Oct

Training PR & STRATEGIC COMMUNICATION SKILLS join on youtube

Mombasa 09:19 AM

NAIROBI WEATHER