Business Intelligence and Research Unit conducts internal research and external research aimed at driving Institutional excellence and Competitiveness. The unitâs role includes leading and managing the Institute’s research activities, developing processes, selecting and analyzing appropriate data & information, and administering a scientific approach to data gathering, consolidation, and dissemination of research findings. This position will also align the research agenda with KIM functions /business agenda.

Strategic Objectives

To develop research products that will distinguish the institute as a respected research centre in matters of institutional governance, leadership, management and excellence in Kenya , Rwanda and Southern Sudan

  • To utilize research in informing the KIM new product development and product improvement (feasibility studies, new product research, market analysis and tracking services)
  • To Create and build a management research journal
  • To Establish research partnerships and collaborations to seek research funding/grants
  • To provide research support services to KIM business units

This unit has carved itself in providing research solutions to public, not for profit and business organizations externally through stakeholder satisfaction surveys (internal and external), Human Resource based surveys, market surveys and situational analysis surveys.

Stakeholder Satisfaction Surveys encompass the internal (employees) and external (customers & clients) stakeholders of an organization go to the extent of establishing and measuring their satisfaction with the organization. Recommendations are hence made on improvements needed on service provision to the target groups.

Throughout the global marketplace, Stakeholder Satisfaction Surveys are often regarded as the most accurate barometers to predict the success of an organization. Because they directly ask about the critical success factors of a business, if done effectively, Stakeholder Satisfaction surveys can deliver powerful incisive information and provide ways to gain a competitive edge. When measuring stakeholder satisfaction, companies can gather critical feedback about questions similar to the following: how satisfied are you with the interaction/service; how likely you are to seek service again are and how likely you are to recommend the organization to others

Salary Surveys are tools used to determine the average compensation paid to employees in one or more jobs. Compensation data, collected from several employers, is analyzed to develop an understanding of the amount of compensation paid. Surveys may focus on one or more job titles, geographic regions, employer size, and or industries. The outcome is bench-marked to prevailing market rates and recommendations made for a revised salary and benefits structure. We were able to incorporate comparator organizations collected and data analyze the outcome ending up with a comparative data sheet.

Market Surveys seek to gather, record and analyze data and information about customers, competitors and the market. The information can have varied uses depending on structure of methodology. It may be used to help create a business plan, launch a new product or service, fine tune existing products and services, and expand into new markets. Market research can be used to determine which portion of the populationwill purchase a product/service, based on variables like age, gender, location and income level.

This research product seeks to analyse the internal systems of an organization that work towards meeting the organizational goals. Main units of focus are: Procurement, Human Resource, Finance and Administration. Policies and guidelines in the systems are assessed for presence, relevance, effectiveness and level of implementation. The situational analysis is undertaken thorough short rapid interviews with employees and an extensive review of organizational policies that touch on service to the internal and external customers.

Omnibus surveys are studies that gauge multiple issues and are carried out periodically (monthly, quarterly etc) to gauge current issues in the business environment. The issues may be sector specific or general depending on issues requiring investigation. The Omnibus targets multiple clients rather than one and seeks to synergize expectations in one survey.

The advantage of the Omnibus survey is that it is cost effective to the client organization because they get to pay only for the questions that they contribute. The study tool consists of initial sector wide questions and a separate section for contribution from interested organizations. The survey ideally targets general consumers represented by all social groups, age groups and educational levels and is therefore relevant for market oriented organizations who may want to learn their present and prospective customers better.