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The 21st Excellence in Services International Conference
Why Service Excellence conference
Being more customer-focused and providing Service Excellence helps business to win customers in an extremely competitive environment.It also facilitates cost–saving.The quest for excellence means that an organization is constantly pushing the bar to get even better at what it does.
How Much Does Poor Customer Service Cost Your Organisation?
- The service which was almost paid for was not carried out – lost profit;
- An opportunity to gain a loyal customer was squandered – lost potential profit in the future;
- The situation becomes a reason for anti-promotion by the customer while it could become an opportunity to promote the company – lost opportunity to increase the number of customers through the voice of one customer.
- Company probably spent a lot of money on creating the image – as a result of the situation the money spent on gaining one customer was wasted.
Scope of the Conference
CEOs, Board Members, Senior Managers, Academicians, Researchers, Managers, Administrators and Support Staff.
Your Company Opportunity to Showcase
Organizations have an opportunity to present case studies of their organizational customer service journey.
Investment: The cost per delegate is Kshs. 197,000 (US$1960) inclusive of VISA processing fee but exclusive of Travel and accommodation expenses. *50% should be paid by 13th July 2018 and the remaining balance should be cleared by 2nd August 2018.