Known in the past as Toulon-Verona Conference, the Conference was rebranded in 2017 for its 20th anniversary to highlight Excellence in Services as the peculiar research field of the Conference.
The Conference aims to create a professional and friendly environment of discussion between scholars on excellence in services at an international level. Every year it attracts hundreds of scholars and a few managers from leading universities and organizations from all over the world by creating a network between more than 20 country such as Italy, France, England, Scotland, Spain, and, outside Europe, Israel, Australia, and the USA. The Conference provides the delegates with a platform to deliberate on how to achieve customer service excellence in organizations and offers the tools and techniques to ensure they build and maintain mutually beneficial relationships with customers in the organization.
Focus Area of the Conference
The conference has eight areas of focus:
1. Higher Education
2. Health Care
3. Local Government and public services
4. Tourism and Leisure
5. Banking services
7. Theoretical and methodological approaches
8. Statistics for excellence measurement
Participants will develop the following competencies:
Who Can Attend?
Government officials, CEOS, managers, administrators, support staff, supervisors, head of departments, Business operations staff, Sales and business development teams, academicians, researchers.
Organizing Universities and Partner Organizations
The venue can be reached by air at Thessaloniki-Makedonia International Airport.
Costs and registration
The delegate fee is KES 191,000 (USD 1890) covering access to all daytime Conference sessions, Conference proceedings, lunches, refreshments, gala dinner, and the one day city tour charges.
Bournemouth University, England
University of Macedonia, Greece
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