Administrative professionals have a unique role in the everyday operations of a company. As an administrator, others will look to you for support. To be successful as an administrative professional you don’t just need excellent management skills for handling multiple tasks and meeting deadlines, but the subtler arts of leadership.
Learning Specific Objectives:
By the end of this training course participants will be able to:
· Understand how your role as Executive Secretary, PA, Administrator or Office Manager contributes to organizational success
· Build an effective work team
· Plan and coordinate workflow and productivity
· Become a change champion and manage change effectively
· Interact with people in ways which reinforce positive working relationships
· Manage personal emotions and stress
· Manage conflict, difficult situations and people, with ease
· Deliver presentations to small groups with maximum effect
· Recruit, select and induct new staff who will work effectively with your team
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